Got a question, or is something not working? Write to contact@encodeit.ro, or from the app in My account › Help and support, where your message goes with the technical details that help us find the problem. We usually answer within 24 hours.
Frequently asked questions
How do I delete my account?
In the app: My account › Delete account. Without the app: on the Delete your account page. You have 14 days in which you can cancel the deletion by signing in again.
How do I cancel PRO?
In the store's settings: on iPhone, Settings › your name › Subscriptions; on Android, Google Play › Payments & subscriptions › Subscriptions. PRO stays active until the end of the paid period. Deleting your account does not cancel the subscription.
I have PRO but the app does not see it
Open the PRO page in the app and tap “Restore purchases”, with the same Apple or Google account you bought it with.
What happens to scan photos?
They are analysed by Anthropic (USA) and deleted within 24 hours. The details are in the Scan consent.
The scan does not find the right things
Take the photo from the doorway, in good light, with the floor in the frame. You can correct any object found wrongly, and report a wrong result from the scan results.