Draft: the marked fields must be completed, and the text reviewed by a lawyer, before launch.
1. Who provides the app
Cleanomatic: Clean Home (“the app”) is provided by ENCODEIT SRL, tax identification number (CUI) RO48115030, trade register number J22/1489/08.05.2023, with its registered office at Aurel Vlaicu nr. 83, bloc C7, ap. 2, parter, Iași, jud. Iași, Romania, phone +40 741 230 909 (“we”). You can write to us at contact@encodeit.ro.
By using the app you accept these terms and the Privacy policy. If you do not agree with them, do not use the app.
2. Your account
- You must be at least 16 years old.
- You sign in with your Apple or Google account. Your account is personal: do not share it, and keep access to it safe.
- The details you give us (name, date of birth) must be true.
- You can delete your account at any time, as the Privacy policy describes.
3. What the app does
The app helps you organise your cleaning: it proposes missions that fit your time, with tasks for each room, and follows your progress. With your consent you can photograph a room, and an artificial intelligence model tells you what seems to need attention.
- Suggestions are guidance. The analysis of a photo can be wrong: you can correct any object found, and you decide what you do.
- Your safety is yours. Use cleaning products as their labels say, never mix products, keep the room aired, do not climb on chairs, furniture or unstable ladders, and do not clean electrical appliances while they are plugged in. The app does not replace the manufacturers' instructions.
- Task durations are averages; your time may differ.
4. Your home and household
Whoever creates a home owns it and can invite other members. Members see the home's rooms, missions and progress, and each other's name and profile photo. Invite only people who agree to join. The owner can remove members; a member can leave at any time. If the owner deletes their account, they choose who takes the home over.
5. PRO subscription
- The app can be used for free, with a limited number of scans and AI-generated missions a month. PRO adds the features described in the app, on the PRO page.
- PRO is a monthly subscription bought through the App Store or Google Play. The price, in your currency, is the one the store shows before you buy.
- The subscription renews automatically at the end of each period unless you cancel it at least 24 hours before, in your Apple or Google Play account settings. After you cancel, PRO stays active until the end of the paid period.
- Payment, invoicing and refunds are handled by the store, under its rules. We cannot refund a payment made through a store ourselves.
- If you have PRO on another phone or after reinstalling, use “Restore purchases”.
- Deleting your account does not stop the subscription: cancel it in the store.
6. Coins and skins
Coins are earned only in the app, by cleaning. They cannot be bought with money, have no monetary value and cannot be exchanged, transferred or withdrawn. They unlock skins for the robot, which change how the app looks. Some skins are available only at certain times of the year. We may adjust how coins are earned or what things cost in coins; skins you have unlocked stay yours.
7. What you send
The names, photos, messages and other information you add remain yours. You allow us to use them only as far as needed for the app to work for you and your household, as the Privacy policy describes.
Do not send photos of other people without their consent, of documents or of personal details, or anything illegal or offensive.
8. What you may not do
- use the app for anything other than cleaning your home;
- try to get around the app's limits, payments or security, copy it or decompile it, except where the law allows;
- upload harmful software or send automated requests in bulk;
- harass other members of your household.
We may suspend an account that breaks these terms, after telling you why, except in serious cases or where the law forbids us to tell you.
9. Intellectual property
The app, the CLEANOMATIC robot, the name, texts, images and code belong to us or to those who licensed them to us. We give you a personal, non-exclusive, non-transferable licence to use the app on your devices, as long as you follow these terms.
10. Availability and changes
We try to keep the app running without interruption, but there may be pauses for maintenance or technical problems. The AI analysis needs an internet connection. We may change or withdraw features; if a change affects your paid subscription, we tell you in advance.
We may change these terms. The version and date are shown at the top; we tell you in the app about important changes. If you do not agree with a new version, you can stop using the app and delete your account.
11. Liability
We are liable for the app within the limits set by law. We are not liable for harm caused by the use of cleaning products or by activities carried out without the safety measures above. Nothing in these terms limits the rights you have as a consumer.
12. Governing law and complaints
These terms are governed by Romanian law. For any complaint, write to us first at contact@encodeit.ro. You can also turn to the Romanian National Authority for Consumer Protection (ANPC) and to alternative dispute resolution bodies (anpc.ro). Disputes go to the competent courts, without limiting your right to go to the court where you live.
13. If you downloaded the app from the App Store
If you downloaded the app from Apple's App Store: these terms are between you and us, not Apple, and we, not Apple, are responsible for the app and its content. Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to any applicable warranty, you may ask Apple to refund the price you paid for it; to the extent the law allows, Apple has no other warranty obligation. Apple is not responsible for claims relating to the app (for example product liability, failure to meet a legal requirement, or infringement of others' intellectual property). Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them. to review by a lawyer with the rest of the terms